One of the top 10 technology trends Gartner expects for 2023 is cost reduction through IT optimization, followed by scaling networks to generate business value and growth and changing the direction of the organization itself.

How to overcome the most recent difficulties brought on by supply chain problems, the conflict in Eastern Europe and Ukraine, the difficulty in hiring qualified personnel, and the developing financial crisis is becoming more and more unpredictable. To combat these, some businesses will reduce expenses, while others will keep moving on with their expansion goals, and still others may completely alter the course of their corporate strategy.

Vertically scalable industry cloud platforms

Businesses are increasingly embracing vertical-market clouds to grow their operations. These clouds are provided by a range of vendors with industry-specific data sets for industries like healthcare, manufacturing, supply-chain, agriculture, and finance. According to Padraig Byrne, senior director analyst at Gartner, businesses these days are more concerned with gaining business value from cloud technology than they are with worrying about the infrastructure itself.

What we've observed, according to Byrne, is the growth of industry-specific modular components, devoted to certain industry segments, which enable organizations to quickly establish competitive offers without having to fully develop the underlying technology.

Diminish interaction between complex infrastructure and development teams

When the cloud environment is prepared, there will be a rush to get items to market, and in order to expand delivery, platform engineering must take priority.

However, we have complicated architectural designs, hybrid systems, and a mix of on-premises and cloud-based apps. We also lack some talents, such as a developer who is unable to create a scalable network, Byrne added.

The issue can be resolved by examining the separation between the infrastructure layer and the development team and working to lessen conflict between the two.

Scale wirelessly anywhere

Based on Gartner's forecast, 60% of businesses would employ five or more wireless technologies by 2025, which will increase usage of office Wi-Fi among other things.

According to Byrne, people now use up to three cellular technologies every day, so this estimate is not outlandish.

Wireless networks, however, transcend beyond particular instruments. Albermale, a mining business in Western Australia, developed a private 5G network, for instance, that enables scientists and engineers to access systems remotely when necessary rather than being present on-site.

Construction of digital immune systems

According to Gartner, 76% of teams in charge of digital goods are now also in charge of generating revenue. The ability to earn income is hampered by the difficulty of developing systems that are scalable, safe, and stable using traditional techniques to software development.

This is where the research firm's concept of 'digital immunity' comes into play, according to Byrne, as it combines several cutting-edge practices related to the application development lifecycle, such as observability to enhance what organizations can see, site reliability engineering, and chaos engineering to increase the resiliency of applications. In order to improve the testing of these products, it combines analytics and AI, and it also includes end-to-end security for your supply chain.

Utilizing observability in operations

The idea of applied observability is not new, but it has consequences for optimization and is closely tied to digital immunity techniques. Byrne described it as gathering data from decisions made, gathering data on the context in which decisions were made, and applying analytics to the context in order to build a feedback loop and generate more decisions that are driven by commercial value.

Management of trust, risk, and security for AI

AI Simply defined, TRiSM—trust, risk, and security management—makes AI trustworthy. Gartner has discovered that even in the most seasoned businesses, only 50% of AI models ever reach production. The reasons for this are issues with security and privacy as well as a lack of confidence in the data.

Create superapps now

According to Gartner, businesses can develop superapps as innovative new methods to engage clients. According to Byrne, superapps combine some of the features of a typical app with those of an app platform and an ecosystem. Superapps are able to build third-party applications with a shared common data model between the primary app and the third-party software in addition to having their own unique distinguishing features.

Enterprises will have an advantage by getting involved early, according to Byrne, who also sees opportunities in the financial and healthcare industries, among other verticals.

AI that is adaptable to organizational change

Enterprises can use adaptive AI, which combines real-time feedback and flexible learning algorithms to develop a sense of the business and give response to changing environments, if issues with trust, production, and generation of individualized analysis have been resolved.

It gives businesses the opportunity to generate and access fresh data for testing in various settings and to continuously tailor the algorithmic output for the user, resulting in specialized, tailored services for customers. According to Byrne, 'This is adaptable AI, and it has a totally different attitude from standard AI.'

Metaverse will integrate several technologies

Byrne explained that the metaverse is made up of a variety of technologies and is connected to business issues like a lack of confidence in data or how to enhance customer service for individuals who are skeptics of the concept. Avatars and chatbots could be used as a means of enhancing customer service. Using gamification for training and augmented reality for buying are two other methods. According to a study by Gartner, 51% of Gen Z expects augmented reality to exist in some form over the next two years.

Sustainability will be aided by technology

Sustainability and the role IT can play are the final two trends identified by Gartner. Byrne cautions that it's not just about the environment and climate change, but also about the people running the show, the social components of an organisation, enhancing work culture, improving diversity, equity, and inclusion for employees, and improving training.

But when it comes to environmental sustainability, technology has a very significant role to play. This is especially true when it comes to solutions for energy reduction in IT services, the use of analytics, and the traceability of renewable energy. Businesses can take these into account, determine what applies to their industry, and then create a roadmap.